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Category Archives: How-to
How to: Use Fog Creek Copilot an alternative to Remote Assistance
I’ve known about Fog Creek Copilot for some time now, but I never really tried it before. I knew there was an offer to use Copilot for free on the weekends, so I decided to try out Copilot today. The … Continue reading
How to: Provide Technical support using Remote Assistance
When family and friends have computer issues, who do they call? Many times its their personal IT support person. They call him or her up, then try to describe the issue(s) they’re having. Depending on the circumstances, this can either be a short conversation or a long drawn … Continue reading