Tag: Tech Support
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How to: Use Fog Creek Copilot an alternative to Remote Assistance
I’ve known about Fog Creek Copilot for some time now, but I never really tried it before. I knew there was an offer to use Copilot for free on the weekends, so I decided to try out Copilot today. The method for setting up a Copilot help session is as follows: Step 1 – Helper…
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Remote Assistance must be permitted
Last week I wrote a blog titled “Technical support using Remote Assistance” In this article I described the reason why you would need Remote Assistance and how to get it started. However, there was one little thing I neglected to mention. Your computer settings must permit Remote Assistance. Otherwise you will get a message that…
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Opt-Out changed my computer – removing unwanted software artifacts
This the last of three blogs in the Opt-Out series. The first blog was on “tips to avoid and fix unwanted changes“, the second was “restoring my Home page” and the last one is “removing unwanted software artifacts”. The primary focus of this blog is undoing changes made to your computer because you didn’t Opt-Out…
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Opt-Out changed my computer – Restoring my Home page
On Tuesday, I wrote the blog “Opt-Out changed my computer – tips to avoid and fix unwanted changes.” But, you already hit the continue button and you didn’t notice there was a checkbox that allowed the program to change your beloved homepage. Now what are you going to do? NOTE: The following directions are for restoring your Internet Explorer home…
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How to: Provide Technical support using Remote Assistance
When family and friends have computer issues, who do they call? Many times its their personal IT support person. They call him or her up, then try to describe the issue(s) they’re having. Depending on the circumstances, this can either be a short conversation or a long drawn out one. A picture is worth a thousand words Finally, after the attempt to describe…